Providing outstanding customer service to all of our clients, realtors, escrow officers & other partners is incredibly important to us on The Smart Team.
"Glen and Patrice, as well as the entire staff, made this loan process extremely easy and pleasant. Everyone makes every step easy, and provided everything we needed to fulfill and get the financing we wanted—and quickly! We have used Nova Home Loans® in the past and will continue to refer them to everyone. They are the BEST!"
"Glen Smart and his team exceed all expectations a home buyer could ever hope for. No stress, no mess lending. I've recommended him already!"
"Robin was very professional when it came to my reverse mortgage purchase. Communication from application to funding was the best. I can't say enough good things about Robin & Amy. Truly exceptional."
-Steve & Nadine R.
"Patrice & the rest of the Glen Smart Team were excellent, insightful, and extremely helpful getting us through this process."
-Megan & Xavier Q.
"Robin Loomis & Amy Sanders were wonderful. They were very kind and patient. They explained everything so that I could understand & they were there when I needed them. Great ladies to work with. Thank you Robin & Amy!"
"Patrice Ramsey is a jewel."
"The whole process went very smoothly even with the circumstances that required additional work & information. Thumbs up!"
"Robin Loomis went above & beyond with the services she provided. She made us feel as though we were her only client. She always had time to answer our questions, was reassuring and very well-informed about her product. It was a delight working with her."
-Frank & Patti R.
"Robin Loomis was great to work with. She was always personable and eager to ensure a good client relationship. Her knowledge of the reverse mortgage product was clearly exceptional."
-Marshall & Susan H.
"Robin Loomis & Amy Sanders were wonderful. They were very kind and patient. They explained everything so that I could understand, they were there when I needed them. Great ladies to work with. Thank you Robin & Amy!"
"Glen has had docs at title early on the last 2 transactions. VERY happy with him & his amazing team!"
"I recently completed a transaction with Nova Home Loans, specifically with Robin Loomis and Amy Sanders. The expertise, and courtesy extended to me was unmatched. I personally felt they understood the process, my needs and how to expedite the various steps. I highly recommend these individuals, and their unsurpassed knowledge. It was a perfect transaction."
“We just returned from our first moving trip to Tucson, we love, love, love our new home. We’ve been so busy that we haven’t gotten around to thanking you. You and your team have been wonderful: professional, diligent, and very friendly. We couldn’t be more pleased with the services your firm offered. We’ll be in contact when we sell our house in California and get ready to pay-off this new home. Until then, our most sincere thanks for all your help!”
- David & Yadira K.
“My reverse mortgage specialist, Robin Loomis has represented my interests twice in a reverse mortgage. She is professional, extremely knowledgeable, efficient, patient, and helpful in explaining mortgage terms in layman’s language. She is a delightful person with a terrific sense of humor. I would highly recommend her to anyone seeking a reverse mortgage, as she helped me accomplish my goals in obtaining my reverse mortgage(s)”
- Maryannette B.
“We give thanks for this blessing, from that first Tuesday on we were in the capable hands of whom we think to be the best qualified person in the reverse mortgage market. Someone so qualified that when it got time to set the closing conference with the Title company and head of the Escrow department, she was asked to sit in and assist the Escrow officer with any questions she may have. Robin, blessedly that person was you, we will never forget the part you played in our acquiring our home. As much as any event along the way, you are responsible. We were blessed to have you handle it for us, I hope someday to get a chance to tell some folks about you, Nova Home Loans, and the reverse mortgage plan. From the bottom of our hearts my wife and I thank you!”
-Wayne & Gin B.
"Although this was a lengthy, at times overwhelming process, Robin was the sole reason I was able to continue to a very positive ending. Robin is a consummate professional, more knowledgeable than others I have had loan experiences with. I fully understood what every nuance of mortgaging my house meant in the immediate and long term and this was only because of Robin's ability to make the difficult, understandable. Above all Robin was interested in me personally, sharing some of her life with me."